Returns & Exchanges

The Rochester Red Wings Official Store wants you to be completely satisfied with your fan gear; we offer returns or exchanges on unworn, unwashed merchandise within 30 days of purchase.

Return Process

• 1.
  Verify Eligibility

  Ensure your items are in original condition with tags attached and are not marked as final sale or custom player jerseys.

• 2.
  Initiate Request

  Contact our team store via email or visit the Red Wings Team Store at Innovative Field with your original order number and receipt.

• 3.
  Package and Ship

  Securely pack the items in their original packaging and include a copy of your packing slip before shipping to our Rochester warehouse.

• 4.
  Receive Refund

  Once our team inspects the returned merchandise, a refund will be issued to your original payment method within 7-10 business days.